Customer Care

Overview

Biomerica's approach to quality is embedded in our Quality Policy and Objectives.  Our policy is customer-focused and is certified by LNE/GMED, the US FDA, and the European Union (CE mark). 

Our Quality Policy:

- Biomerica will provide high quality medical diagnostic products that will meet or exceed customer expectations for performance and availability and comply with all applicable regulatory requirements.

- Biomerica will involve all employees in a Continuous Improvement Process to increase productivity, improve quality and maintain the effectiveness of our quality management system.

Our Quality Objectives:

- Provide an output Quality level of as close to 0 % defects as possible for all products shipped to our customers.

- Ensure product ordered by our customers is shipped within 30 calendar days or less, while maintaining the highest possible product quality.